TOTAL QUALITY MANAGEMENT & LEAN SIX SIGMA
Semester: IV
Sub Code: MSM T 404
Credits: 4
Hours/Wk: 4
Total Hrs: 60
Exam Marks: 50
IA Marks: 50
Exam Duration: 3 Hrs
Objective:
This course acquaints the students with the concepts on productivity, the tools and techniques of Total Quality Management and Six Sigma to improve productivity in Manufacturing, service and I.T. areas.
Courser content
Unit 1: Productivity:
Concepts, Measurement of productivity in Direct and Indirect areas like R&D, HR, Finance etc., Productivity techniques & tools.
Unit 2:
Work study (Method study and Work Measurement):
Concepts of Method study, Steps in Method Study, Details on operation Process chart and Flow process chart, Process Mapping.
Unit 3:
Work measurement:
Types of work measurement, Its uses, Details of each work measurement techniques, Learning curves, Costing a product MUDA, MURA, MURI: MUDA – 7 washes, Details on seven washes, Use of MURA and MURI, Concept of Lean Manufacturing, Exposure to J.I.T
Unit 4:
T Q M Basics:
Concept of Quality, Reliability, Definition of TQM, Approaches to Quality Management by Dr.Deming, Dr.Jurron, and Phillip Crossby.
Unit 5:
Quality systems:
ISO 9000, ISO 14000, OHAS
Unit 6:
Quality Tools:
Seven Tools of Q.C, Quality control circles etc.
Unit 7:
Recent trends:
Bench Marking, TPM, CIP/KAIZEN, POKAYOKE, CMM, CRM
Foundations and Principles of Six Sigma, DMAIC methodology, Process measurement, Process analysis, Process improvement (Six Sigma and Lean concept) and Process control.
Design for Six Sigma, Six Sigma implementation.
Suggested Readings
1. Total Quality Management, Naidu N V R et al, New Age International Publishers, 2005.
2. Quality control and Total Quality Management by P.L.Jain, Tata McGraw Hill.
3. POKA YOKE, CII Case studies.
4. Evans and Lindsay, An Introduction to Six Sigma and Process Improvement, South Western, A Division of Thomson Learning Inc.
5. The Six Sigma Handbook, Thomas Pyzdek.
6. Gitlow, Levine, Popovich, Design for Six Sigma for green belts and champions, Pearson.
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